Have questions? Our FAQs are here to help you find answers quickly.
Major categories
Do your products support customization?
Yes. We offer OEM and ODM services tailored to project needs, including design, optics, and control compatibility.
What is the warranty period for your products?
Most products come with a standard 1–2 year warranty. Please refer to product details or contract terms for specifics.
Do you offer samples?
Samples are available for certain models. Please confirm with our sales team for details.
What is the usual lead time?
Standard models are typically shipped within 7–15 working days after payment. Customized items may vary.
Do you ship internationally?
Yes. We offer sea, air, and express delivery to many countries and regions worldwide.
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Reach us directly
You can call our customer service hotline or mail, and our team will provide you with immediate assistance.
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Have questions about our products, services, or a custom project?
Reach out via the form or leave us a message.
The VELLO team is here to support you—every step of the way, lighting up your vision.
Over 20 Years of Innovation in Stage & Studio Lighting
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